Car Motivators Blog

TOP 10 ways to increase CSI/CX survey scores and Customer Satisfaction Greet the customer within 30 seconds or at least acknowledge them immediately! Mention the survey early and let the customer know it is YOUR report card and not a reflection on the brand or their happiness with their vehicle. Build rapport and get to know the customer. It’s harder to destroy a friend with a bad survey. Use your disposition list to find customers with surveys sitting in their inbox; call an

Limiting beliefs are indicative of closed minds. In the current automotive retail landscape, rapid change is inevitable. Open mindedness is critical when considering new technologies and processes that can lead to greater success. No manager enjoys dealing with limiting beliefs, and I’ve coached hundreds of automotive leaders across the country! Limiting beliefs are frustrating for managers because they feel like their employees are making excuses, being lazy, or don’t want t

My grandpa always said you should always spend extra money on the things between you and the ground. Shoes, tires, beds etc… Those investments will have the biggest positive impact on your life in general! A Chrysler survey long ago found that over 70% of people that buy tires in your automotive service department will buy their next car from the dealer that sold them those tires Only 1 in 5 of your customers even know you sell tires and the number one defection point is tire

Think of the last conversation you had that didn’t go so well. Maybe you left the conversation frustrated, or a feeling drained. Maybe you’re a manager and you were trying to correct or improve one of your people. On the other hand, maybe you’re an employee and you had a conversation with a client or supervisor, and the discussion left you feeling anxious but you can’t quite put your finger on why. After analyzing thousands of ineffective conversations between managers and em

If improving your CSI score means going the extra mile, then make sure you do! These tips, when practiced with consistency, will have a measurable impact on your income. Guaranteed. Make sure your guest WIFI password is posted in the waiting room and very visible. Ensure complimentary beverages and snacks are fresh, full, and easy to see. Have your express team or porters vacuum the front floor boards, clean windows, and wash cars. Keep customer facing areas clean and free of