How Changing His Routine Became a Game Changer Based on Car Motivators Coaching
Transcript
Sean : What changes to your routine did you make as a result of our coaching conversation.n
nRolando : It’s really maximizing my time with my peep with my, with my customers, being able to prioritize what I have right in front of me right now, and really focus on getting that, that providing to my customers, the best service, I can within a short amount of within the focal point amount of time with these people. Complete objectives with things that I got to take care of, and make sure that my customers are taken care of. n
nAnd also at the same time, creating an amazing environment with my customers that becomes very, very, very personable. The interactions, my customers is not just a, Hey, I’m here to sell you a car and we’re salesperson, salesperson, have a nice day, it’s the personal interaction that I have started to focus on, and making it shown that they are very, very important to me in and I’ve been able to kind of really dive deeper into personal interactions with with my customers, and I’m really taking out those things that would distract me in my day to day routines, we were talking about routines, and sometimes routines would take me out of what I need to do and what I can prioritize within a shorter amount of time. n
nSome things I can let go and some things I’ve definitely got to focus on. And I definitely started to focus on those things that really drive me to the sales and in the amount of time that I needed to be with having the real connection that I need from my customers to be able to continue with repeat residual business with these with my customers.n
nSean :nYeah, you’re really making an effort to do more profitable action, but also when you are taking action and you are with your customers to get more out of the time that you’re with them. And, and that’s, you’re saying, how is that giving you more control of your schedule?
nRolando : It would give me more control over my schedule, because my customers only want to work with me and it is crazy, because when I’m with them, I forget that everything else is going on. And, and so when I’m with them, they like that one on one real personable interaction and, and that focus that I give them, and how they’re being treated while they’re with me. So when they want to continue purchasing from me or they want to schedule something, they only want to come in when they’re, which is crazy. And it’s not like I’m asking them to do that. But it’s because I’m giving them that experience that they’re not going to receive somewhere else. And today was actually a pretty awesome example of it. You know, I had a, I had a plumber come by, and, and he came by on time and his interaction with me coming in, and how he gave me that comfort level of like, okay, I’m here to take care of you and yours and the services that you need. And then I’m not here just to try to sell you, hey, you can also do this or do that I’m here to take care of what your home needs are. And I told them and I complimented him and I said, Hey, I want to appreciate you for the service that you just provided. I’m very focused on how that impacts myself and my family. Because I am very focused on that from my own customers. So whenever I would need any other services for plumbing, I’m just going to come straight to you. And I’ll call you and I’ll be ready. And I’d like for you to combine video in person to to serve as my own whenever I have new plumbing needs. And we had a great combo conversation about that. And now I’m that same way here in the car business. So I’m just really grateful for being able to do that. It’s pretty awesome because they just reach out to me and I did like, Hey, I only want to come in when you’re there. That’s powerfuln
nSean : For the people watching this. You know, pay close attention. It sounds subtle. It sounds like you think you may be doing it. But he’s very, he’s being very intentional. He’s being deliberate to tell this customer that, hey, I want to use your services and I want to be loyal to you. And I appreciate the way you treated me and I want to reciprocate by taking care of you with your automotive needs. That goes a long way and it’s a. these are some of the subtleties that are great, you know, some of the top salespeople like yourself at your store. This is literally what they do and it’s easy to miss some of them, but it’s critical. So it’s having those deliberate and intentional conversations. It’s clear Reading a following of customers who would never even think about going somewhere else. And that’s credit and it’s about your saying focusing on profitable action. That’s very important Rolando.n
nRolando : It’s really maximizing my time with my peep with my, with my customers, being able to prioritize what I have right in front of me right now, and really focus on getting that, that providing to my customers, the best service, I can within a short amount of within the focal point amount of time with these people. Complete objectives with things that I got to take care of, and make sure that my customers are taken care of. n
nAnd also at the same time, creating an amazing environment with my customers that becomes very, very, very personable. The interactions, my customers is not just a, Hey, I’m here to sell you a car and we’re salesperson, salesperson, have a nice day, it’s the personal interaction that I have started to focus on, and making it shown that they are very, very important to me in and I’ve been able to kind of really dive deeper into personal interactions with with my customers, and I’m really taking out those things that would distract me in my day to day routines, we were talking about routines, and sometimes routines would take me out of what I need to do and what I can prioritize within a shorter amount of time. n
nSome things I can let go and some things I’ve definitely got to focus on. And I definitely started to focus on those things that really drive me to the sales and in the amount of time that I needed to be with having the real connection that I need from my customers to be able to continue with repeat residual business with these with my customers.n
nSean :nYeah, you’re really making an effort to do more profitable action, but also when you are taking action and you are with your customers to get more out of the time that you’re with them. And, and that’s, you’re saying, how is that giving you more control of your schedule?
nRolando : It would give me more control over my schedule, because my customers only want to work with me and it is crazy, because when I’m with them, I forget that everything else is going on. And, and so when I’m with them, they like that one on one real personable interaction and, and that focus that I give them, and how they’re being treated while they’re with me. So when they want to continue purchasing from me or they want to schedule something, they only want to come in when they’re, which is crazy. And it’s not like I’m asking them to do that. But it’s because I’m giving them that experience that they’re not going to receive somewhere else. And today was actually a pretty awesome example of it. You know, I had a, I had a plumber come by, and, and he came by on time and his interaction with me coming in, and how he gave me that comfort level of like, okay, I’m here to take care of you and yours and the services that you need. And then I’m not here just to try to sell you, hey, you can also do this or do that I’m here to take care of what your home needs are. And I told them and I complimented him and I said, Hey, I want to appreciate you for the service that you just provided. I’m very focused on how that impacts myself and my family. Because I am very focused on that from my own customers. So whenever I would need any other services for plumbing, I’m just going to come straight to you. And I’ll call you and I’ll be ready. And I’d like for you to combine video in person to to serve as my own whenever I have new plumbing needs. And we had a great combo conversation about that. And now I’m that same way here in the car business. So I’m just really grateful for being able to do that. It’s pretty awesome because they just reach out to me and I did like, Hey, I only want to come in when you’re there. That’s powerfuln
nSean : For the people watching this. You know, pay close attention. It sounds subtle. It sounds like you think you may be doing it. But he’s very, he’s being very intentional. He’s being deliberate to tell this customer that, hey, I want to use your services and I want to be loyal to you. And I appreciate the way you treated me and I want to reciprocate by taking care of you with your automotive needs. That goes a long way and it’s a. these are some of the subtleties that are great, you know, some of the top salespeople like yourself at your store. This is literally what they do and it’s easy to miss some of them, but it’s critical. So it’s having those deliberate and intentional conversations. It’s clear Reading a following of customers who would never even think about going somewhere else. And that’s credit and it’s about your saying focusing on profitable action. That’s very important Rolando.n