Why kind of experience can a driver or customer expect from Acertus?
Transcript
Chas: At a service, you know, what can a customer and a driver, let’s say, working for you, or buying from you? Right? What can they expect from a client service experience? Even more so than the cleaning of the vehicles in delivering a bug free car? And how is that aspect of your business evolving with the times?n
nTrent : Yeah, two aspects I mentioned earlier should be the easiest to do business with. I think that’s a fundamental requirement for business to be successful over time. If you’re easy to do business with whatever that means in your space, that will be a differentiator for you, frankly, speaking. And then second is what we term as an outside in approach. Oftentimes, we’re in these businesses, like I said, I’ve been in logistics for 20 years, so I assume I know what my customers need. But I’m not always right. n
n So simply asking them what they need. And letting them tell you what they need is important. And I think oftentimes that’s overlooked with businesses is to be that outside-in approach, mentor, and just to understand, ask them what they need, because not all dealerships are created equal, not all OEMs are created equal. And through a service what we’ve done is and the service platform, you know, we can customize a lot of things. So sometimes we’re delivering a brand new Evie and doing a new car orientation, and we’ve got polos on, and if they’d like new car experience, where other times we’ve got drivers that are just simply delivering to or picking up cars or handing checks over or plating vehicles. So it really is about that outside and approach and ask them that customer prior to assume assuming which everybody knows what that makes you of course and your customer approach obviously works miracles for the customer experience.nn
nTrent : Yeah, two aspects I mentioned earlier should be the easiest to do business with. I think that’s a fundamental requirement for business to be successful over time. If you’re easy to do business with whatever that means in your space, that will be a differentiator for you, frankly, speaking. And then second is what we term as an outside in approach. Oftentimes, we’re in these businesses, like I said, I’ve been in logistics for 20 years, so I assume I know what my customers need. But I’m not always right. n
n So simply asking them what they need. And letting them tell you what they need is important. And I think oftentimes that’s overlooked with businesses is to be that outside-in approach, mentor, and just to understand, ask them what they need, because not all dealerships are created equal, not all OEMs are created equal. And through a service what we’ve done is and the service platform, you know, we can customize a lot of things. So sometimes we’re delivering a brand new Evie and doing a new car orientation, and we’ve got polos on, and if they’d like new car experience, where other times we’ve got drivers that are just simply delivering to or picking up cars or handing checks over or plating vehicles. So it really is about that outside and approach and ask them that customer prior to assume assuming which everybody knows what that makes you of course and your customer approach obviously works miracles for the customer experience.nn