If improving your CSI score means going the extra mile, then make sure you do! These tips, when practiced with consistency, will have a measurable impact on your income. Guaranteed.
- Make sure your guest WIFI password is posted in the waiting room and very visible.
- Ensure complimentary beverages and snacks are fresh, full, and easy to see.
- Have your express team or porters vacuum the front floor boards, clean windows, and wash cars.
- Keep customer facing areas clean and free of clutter.
- Ensure invoices have clear explanations of the complaint, cause, and corrective action!
- Install interior protection coverings and remove them in front of the customer so they know you did it.
- Top off fluids and correct air pressure levels in tires.
- Be sure to tell the customer all of the extras you provide, point them out, and discuss any questions or concerns they may have about those complimentary services!
- Call and thank them after the visit!
What we want for you and your dealership is to be a profitable, happy, winning culture. CSI scores are influenced heavily by all of these factors and we hope you can use these simple tips to build winning (profitable) cultures on a daily basis!
Also, this is an invitation to join our Car Motivators Facebook Group which is an exclusive group of industry pros that are making a positive difference in retail automotive! https://www.facebook.com/groups/coachingthecarbusiness/