Sean Kelley delivers a highly impactful, hour long presentation to the MOPAR faithful on retaining employees and customers. The takeaways are numerous and will change your culture and bottom line if you implement these strategies. Buy Sean's Book Learn to Coach Learn to Lead Here: https://enroutebooksandmedia.com/lear...

Sean Kelley delivers a highly impactful, hour long presentation to the MOPAR faithful on retaining employees and customers. The takeaways are numerous and will change your culture and bottom line if you implement these strategies. Buy Sean's Book Learn to Coach Learn to Lead Here: https://enroutebooksandmedia.com/learntocoach/

For your service department to have high retention is they also have to have high employee retention. That's all the Car Motivator dealers, we coach, that's what we're finding. And of all the Car Motivator dealers, we coach, we only have one that still needs to hire techs at this point. And we've only been working with them for about 90 days. So I blame him for that. But we're getting there. But most of our clients are fine, they retain their people, these guys are no different. They haven't lost a service manager or service advisor or anyone in a long time. But if you want to build a culture of retention, you have to be very intentional about it, it does not happen by accident. 

Sean Kelley MOPAR Case Study on Customer Retention

Sean Kelley delivers a highly impactful, hour long presentation to the MOPAR faithful on retaining employees and customers. The takeaways are numerous and will change your culture and bottom line if you implement these strategies.

Sean Kelley delivers a highly impactful, hour long presentation to the MOPAR faithful on retaining employees and customers. The takeaways are numerous and will change your culture and bottom line if you implement these strategies.

Sean Kelley delivers a highly impactful, hour long presentation to the MOPAR faithful on retaining employees and customers. The takeaways are numerous and will change your culture and bottom line if you implement these strategies.

Undercover In Japan - What Do They Do Better Thank Us Other Than Everything? This is Part One of a 3-part series.

Jim Ziegler: EVs are Not the Final Transition in Automotive Retail

Jim Ziegler: EVs are Not the Final Transition in Automotive Retail

Jim Ziegler: Manufacture Direct Online Buying Is Not & Won't Be the Preferred Transactional Process

Jim Ziegler: Manufacturers Plan is to Circumnavigate Dealerships

Jim Ziegler: EVs Have Far Too Many Cost Issues Post Purchase

One way to have a great time at work and take away any element of tedium or stress, is to make everything into a game one way or another! After all, life is just a game and there are many ways to play...all you have to do is choose!

Mat Pope He is a Risk Manager for the Insurance Office of America

It isn’t often that multiple market factors align to create substantial opportunity, but the upcoming year or two appear to be one of those times for dealers who are prepared. A non-prime, used car leasing program is uniquely positioned to maximize the upcoming recessionary environment for a franchise or independent dealer.

Choosing to use the lease model will help to insulate a LHPH dealer from the headaches and operational inefficiencies of dealing with the BK process, allowing the dealer to remain focused on providing the best customer experience they can across the rest of their program.

What is Lease Here Pay Here?

Lease Here Pay Here: Serving the Hispanic and Subprime Market

Lease Here Pay Here: Dealership Benefits

Lease Here Pay Here: Customer Benefits

Lease Here: Pay Here Collateral Protection

Choosing to use the lease model will help to insulate a LHPH dealer from the headaches and operational inefficiencies of dealing with the BK process, allowing the dealer to remain focused on providing the best customer experience they can across the rest of their program.

It isn’t often that multiple market factors align to create substantial opportunity, but the upcoming year or two appear to be one of those times for dealers who are prepared. A non-prime, used car leasing program is uniquely positioned to maximize the upcoming recessionary environment for a franchise or independent dealer.

Akshay Singh of PwC Discusses the Future of the Retail Automotive Market Re: Electric Vehicles

Mesa, Arizona Used Car icon Stuart Landsverk breaks down his secret(s) for success crafted since he was a kid growing up in his family's used car lot back in Illinois. www.arizona.cars

SM Brandon Brown and GSM Ben Dameron of Coastal Nissan: The Dynamics Between Them as SM and GSM

SM Brandon Brown and GSM Ben Dameron of Coastal Nissan: Inventory Challenges

SM Brandon Brown and GSM Ben Dameron of Coastal Nissan Establishing Sales Goals

Brandon Brown, Coastal Nissan’s sales manager, and his cohort Ben Dameron the GSM, discuss their career paths, how they've created a great working relationship, apply training principles and approach business day by day.

How Brooke English Got Started in the Family Car Business

Brooke English: Where Does Brooke See Herself 5-10 Years From Now?

Brooke English: Obstacles Prevent Good People Training at a Dealership

Brooke English: The Difference in Management Style, Women vs Men

Brooke English: Sub-Prime Deal Making

Brooke English: Reputation Management and Excellence

Brooke English: Preparing for the EV Transition

Brooke English: Having a Faithful Lifestyle in the Car Business

Brooke English: Dealing with Turnover, Employee Retention, Coaching & Training

Brooke English On Her Company's Core Values

Brooke English: Challenges of Vehicle Acquisition in 2023

Today's guest is an industry outlier. Brooke English is one of a small number of women-owned car dealerships and is looking to take her 3rd generation family-owned business that started in 1980, to the next level. She began in sales, went to marketing, finance, sales manager, and is currently the general manager of her family’s  Nissan and Chevrolet/Cadillac stores. Brooke is also the dealer principal at their Chevrolet Cadillac store. She is an asset to the auto industry and a major league up and comer who is faith driven and more than anything, a terrific person.

Coaching With Car Motivators and Sean Kelley #TheCarBizCoach The covid paydemic made salespeople lazy and fat with income. Have you lost your sales skills? Has it been too easy and now you've become soft, and over-matched at the deal desk?

You must change with the time and not let the times change you. Be proactive in committing to yourself what you can do to get better and then make it happen.

Coaching With Car Motivators and Sean Kelley #TheCarBizCoach Clarify Your Vision: You can reach the success you want when you clearly define your vision!

Sean Kelley presents his case on how critical coaching is to optimize the performance of a dealership in today's world.

Ali Qureshi of Car Trackers: The Future of the Used Car Market

Ali Qureshi Car Trackers: The Process of Selling Your Car to Them

Ali Qureshi: Car Trackers Buys Below Invoice, Enters the Car Brokerage Business, including exotics!

Ali has a virtual inspection process that isn't 100% fool proof but comes dang close. Here's what it looks like...

Ali Qureshi of Car Trackers: Which Makes and Models are Hottest Now

Ali Qureshi has built Car Trackers from the bottom up and this used car buying model executes better than any in the business and here's how it all started!

With greater emphasis shifting to the service department, what challenges does Brian face retaining service technicians when demand is so high for that particular skill set?

Sean Kelley sits down with GM of Airport Marina Honda of LA to get insight on what the state of retail look like at Brian's dealership.

With an economy in decline, interest rates high, inflation high, and no real vision for improvement, how is this effecting the auto industry in Los Angeles?

Our favorite question for those who have been in the retail automotive industry for along time is to ask them to predict the future

With inventory scarce and use cars still leading in overall car sales, we wonder who has the upper hand in a car deal, the salesman or the customer? Here's Brian's response.

Some dealerships have a more complex and integrated social media selling/marketing process in place. Here are Brian's thoughts...seems like a Tier 4 system might ring the bell loudly at Airport Marina Honda in Los Angeles.

GM of Airport Marina Honda Brian Twoomey: What training is in place now that the economy has turned downward?

Amberly Allen Predicts the Future of Car Dealerships As We Know Them

Amberly Allen's Great Idea to Save Dealer's on Credit Card Processing Fees Gets Off the Ground

What you get when get when you bring  Amberly and her team in is best expressed in this clip by Amberly herself!

Amberly Allen on the DMS Solution Addressing a Common Dealership Issue "Turnover." One of the concepts includes using the money recouped through credit card processing fees to create an employee fund which can be used for any number of reward programs or events that benefit the whole team or individuals. 

Amberly Allen discusses her one-of-a-kind system that allows dealers to actually recoup up to 75% of all credit card processing fees from customers in sales, service, and parts! 

Bob Voltmann has had a very impactful career in Automotive Logistics and Associated Advocacy in the Transportation Field. Before running the NIADA, Mr.Voltmann served for 23 years as president and CEO of the Transportation Intermediaries Association, which represents the third-party logistics industry.

Sean : What kind of help are you able to provide for these entrepreneurs? And I’m guessing by entrepreneurs, you’re referring to the automotive…

Bob : The number one shortage in the United States and Canada, our people, we went from having a growing population.

Sean : Amen. All right, so tough question for you to answer. I know you’re going to be great, though. Is now a better time to own a Buy Here/ Pay Here...

Sean : How has the current economy impacted the overall vehicle transport industry like from an independent dealer standpoint?

Sean : I would love for you to share any tips and pointers. That’s probably one of our niches at Car Motivators in our leadership development area.

Sean : And I think the industry is in a major paradigm shift right now. You know, the demand for US inventory has never been more competitive.

Sean : Let’s talk a little bit more about the NADA body as a whole, how big exactly is the membership body?

Bob : So we’re talking about the Federal Trade Commission’s safeguards rule that goes into effect on December the ninth

Sean: You know, as you were talking, I was wondering, is this the dawn of the Used Car right with the chip and supply chain disruptions likely…

Dan Kommeth and the Challenge of Inventory Acquisition

Dan Kommeth On the Future of Car Dealerships

Ron Baus on Inventory Issues in Today's Economy

Ron Baus on Staffing Challenges Due to Covid

Ron Baus All in the Family at Spirit CDJR

Rolando's Life Before Achieving Life-Work Balance

Dealership Work Life Balance Requires Colleagues that Care

Balancing Home Life with Career Aspirations in a Dealership

How Changing His Routine Became a Game Changer Based on Car Motivators Coaching

Sean Kelley on Car Motivators

Sean Kelley Coaching vs Training

Car Dealer Matt Thomas on the EV Environmental Issue

Brad Mugg on EVs and The Future of Dealerships

Brad Mugg on Supply and Demand with Supply Issues

Brad Mugg on Digital Retailing

Brad Mugg Managing Partner of Honda of Downtown Los Angeles on Sales During the Gas Price Surge

Leadership Podcast with Guest Stuart Landsverk